Cancellation Policy

At Fenzo, we understand that circumstances may change, and you might need to cancel your order. To ensure a hassle-free experience, please review our cancellation policy below:

Order Cancellation

• Before Order Processing:
  You may cancel your order without any charges if the request is made before the order processing begins. Contact our support team promptly to request cancellation.

• After Order Processing:
  If the cancellation request is made after the order has been processed but before it has been shipped, a cancellation fee may apply to cover administrative and processing costs.

• After Shipment:
  Once your order has been shipped, cancellations are not possible. However, you may refer to our Return Policy for options to return or exchange the product after delivery.

Custom or Made-to-Order Products
Orders for custom or made-to-order furniture cannot be canceled once production begins. Please carefully review all specifications and details before confirming such orders.

How to Request a Cancellation
To request a cancellation, please contact us through:

• Email: contact@fenzo.pk
• WhatsApp: 03298126784
  Provide your order number and the reason for cancellation.

Contact Us
If you have questions or concerns regarding our cancellation policy, feel free to reach out via the above contact channels.

We value your trust and strive to provide a seamless shopping experience.